Archiv für den Monat August 2018

Prüfungsvorbereitung auf EX0-103

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Prüfungsvorbereitung auf EX0-103 Studienmaterialien deutsch ISO/IEC 20000 Foundation www.it-pruefungen.ch

QUESTION NO: 1
Which of the following is Problem Management primarily concerned with?

A. Looking at Security Plans
B. Looking at the cause of Incidents
C. Looking at the Change Plan
D. Looking at the Release Strategy

Answer: B

QUESTION NO: 2
What is the objective of a Management System?

A. To define, agree, record and manage levels of services
B. To ensure that Key Performance Indicators (KPIs) are defined for all IT services
C. To ensure that new services and changes to services will be deliverable and manageable at the agreed cost and services quality
D. To provide the policies and the framework that is needed for the effective management and implementation of all IT services

Answer: D

QUESTION NO: 3
Which of the aspects listed below is included in ISO/IEC 20000?

A. Customer communication
B. Employee motivation
C. Social responsibility
D. Standard products

Answer: A

IT-Prüfungen EX0-103 ISO/IEC 20000 Foundation https://www.it-pruefungen.de/EX0-103.htm

QUESTION NO: 4
Which of the following tasks is assigned to each process manager?

A. Channeling data to Problem Management
B. Ensuring the process is running effectively and efficiently
C. Following up on Incidents
D. Setting up Service Level Agreements with the users

Answer: B

QUESTION NO: 5
Which of the following must be included within the Service Management plan?

A. Configuration Item (CI) type
B. Information security controls
C. Return to normal working
D. Tools as appropriate to support the processes

Answer: D

EX0-103 Prüfungsfragen ISO/IEC 20000 Foundation www.it-pruefungen.ch

QUESTION NO: 6
Which service changes should be documented in change records?

A. All service changes
B. Formal closure of services
C. Staff recruitment
D. User training

Answer: A

EX0-110 Prüfungsfragen

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EX0-110 Prüfungsfragen, EX0-110 Examensfragen Foundation Bridge Exam IT Service Management ISO/IEC 20000 (ICND2 v3.0) www.it-pruefungen.ch

QUESTION NO: 1
Which of the following is a benefit of ISO/IEC 20000 certification?

A. It guarantees that all certified IT Service Management processes are at least audited by a registered certification body once a year.
B. It shows that a company manages IT Services according to an independently audited quality standard.
C. It shows that a company takes quality seriously and that each service is independently audited before it is being delivered.
D. It shows that the highest possible quality level has been achieved.

Answer: B

QUESTION NO: 2
What shall the Service Level Agreements (SLAs) with the suppliers be aligned with?

A. the Service Level Plans
B. the Service Management Plans
C. the SLAs with the other parties
D. the SLAs with the customers

Answer: D

QUESTION NO: 3
When improving the IT Service Management system, what needs to be considered to ensure ongoing compliance with the service providerWhen improving the IT Service Management system, what needs to be considered to ensure on-going compliance with the service provider? Corporate objectives / requirements?

A. A competitor process managementsystemA competitor? process management system
B. Any standards defined by the company itself
C. The budget available to the Personnel Department
D. The time to update the process documentation

Answer: B

Prüfungsvorbereitung Studienmaterial EX0-110 deutsch Foundation Bridge Exam IT Service Management ISO/IEC 20000  https://www.it-pruefungen.de/EX0-110.htm

QUESTION NO: 4
What is the definition of quality according to ISO 9000?

A. Quality is when all features of a service which are agreed with the customer are being delivered to the customer.
B. Quality is when the expectations from the customer to a certain service or product are being delivered to the customer.
C. Quality is when the requirements and expectations of all stakeholders involved in the product lifecycle are being fulfilled.
D. Quality is when the agreed service levels of a specific and defined service are met during morethen six subsequent periods.

Answer: A

QUESTION NO: 5
Which of the following actions should be taken to ensure continual improvement of a Service Management System?

A. Analyze and evaluate the existing situation to identify areas for improvement.
B. Analyze customer satisfaction and identify resulting actions.
C. Review the Service Management System at least annually.
D. Start an internal service organization evaluation.

Answer: A

IT-Prüfungen EX0-110 Foundation Bridge Exam IT Service Management ISO/IEC 20000 www.it-pruefungen.ch

QUESTION NO: 6
An objective of capacity management is to ensure that the service provider has, at all times, sufficient capacity to meet the current and future agreed demands of the customer’s business needs. What document is produced to support this objective?

A. Availability plan
B. Business resource plan
C. Capacity plan
D. Service Management plan

Answer: C

EX0-111 IT-Prüfungen, EX0-111 zertifizierung

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EX0-111 IT-Prüfungen, EX0-111 zertifizierung Green IT Citizen www.it-pruefungen.ch

QUESTION NO: 1
Your company operates a decentralized purchasing model for computer equipment. Individual departments or groups make their own selections as long as they stay within budget. What is the best way to influence decisions towards a greener workplace when purchasing computer equipment?

A. Arrange a meeting with the IT department to show them a list of green vendors.
B. Establish centralized purchasing so that the company as a whole goes green.
C. Focus on education and persuasion of the individual departments or groups to ensure greener purchasing.

Answer: C

QUESTION NO: 2
What does the Electronic Products Environmental Assessment Tool (EPEAT) do?

A. It aligns company policies to national legislation with regards to environmental waste reduction.
B. It rates IT products based on their compliance with the IEEE 1680 standard.
C. It submits a plan for replacing old computers with more efficient computers.

Answer: B

EX0-111 Prüfungsfragen, EX0-111 Examensfragen Green IT Citizen (ICND2 v3.0)  https://www.it-pruefungen.de/EX0-111.htm

QUESTION NO: 3
What is a main source of power costs for e-mail?

A. Reading e-mail
B. Saving e-mail
C. Sending e-mail

Answer: B

QUESTION NO: 4
You want to buy equipment made from materials that are easy to recycle.Is aluminum easy to recycle?

A. Yes
B. No

Answer: A

QUESTION NO: 5
What are carbon offsets?

A. Certificates that represent the payment for some activity that reduces greenhouse gas
emissions.
B. Natural gases produced by rainforests which work against the formation of carbon dioxide (CO2).
C. Power generating installations based on natural sources of energy, such as solar panels and windmills.

Answer: A

Prüfungsvorbereitung Studienmaterial EX0-111 deutsch Green IT Citizen www.it-pruefungen.ch

QUESTION NO: 6
What is the description of Global climate change?

A. Exhaust fumes from daily traffic are contributing to a decrease in air quality that is slowly deteriorating the number of harvestable foods on Earth.
B. Human activity is contributing to a buildup of greenhouse gases in Earth’s atmosphere that is slowly increasing the average temperature near Earth’s surface.
C. IT industry waste is contributing to a buildup of CO2 in the Earth’s ground that is quickly
increasing the average temperature of Earth’s surface.

Answer: B

EX0-115 IT-Prüfungen, EX0-115 zertifizierung

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EX0-115 IT-Prüfungen, EX0-115 zertifizierung IT Service Management Foundation based on ISO/IEC 20000 www.it-pruefungen.ch

QUESTION:1

What is known as a temporary solution that enables the user to continue working?

A. Known Error
B. Request For Change (RFC)
C. Service Request
D. Workaround

Answer: D

QUESTION:2

Through which process does the implementation of new or changed services, including closure of a service, need to be planned and approved?

A. Business Relationship Management
B. Change Management
C. Release Management
D. Service Level Management

Answer: B

EX0-115 Prüfungsfragen, EX0-115 Examensfragen IT Service Management Foundation based on ISO/IEC 20000 (ICND2 v3.0) https://www.it-pruefungen.ch/EX0-115.htm

QUESTION:3

Different types of events are reported to the Service Desk. Which event is an incident?

A. Information about the rollout of a specific application
B. A notification that a new toner cartridge has just been installed in a printer
C. A report that the printer is not working
D. A request for the installation of a new bookkeeping package

Answer: C

QUESTION:4

What has to be included in a well defined process?

A. Expected outcomes
B. Functions
C. Statistical support
D. Timelines

Answer: A

Prüfungsvorbereitung auf EX0-115 Studienmaterialien deutsch IT Service Management Foundation based on ISO/IEC 20000 www.it-pruefungen.ch

QUESTION:5

What would increase the amount of detail in the Configuration Management Database (CMDB)?

A. Increasing the scope of the CMDB
B. Increasing the number of attributes of each Configuration Item (CI) in the CMDB
C. Increasing the number of records in the CMDB
D. Increasing the use of the CMDB

Answer: B

Prüfungsvorbereitung auf EX0-117 PDF

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Prüfungsvorbereitung auf EX0-117 PDF Studienmaterial deutsch ITIL Foundation (syllabus 2011) www.it-pruefungen.ch

QUESTION NO: 1
Which role is responsible for carrying out the activities of a process?

A. Process owner
B. Change manager
C. Service manager
D. Process practitioner

Answer: D

QUESTION NO: 2
Which process or function is responsible for monitoring activities and events in the IT
infrastructure?

A. Service level management
B. IT operations management
C. Capacity management
D. Incident management

Answer: B

QUESTION NO: 3
Which of the following options is a hierarchy that is used in knowledge management?

A. Wisdom – Information – Data – Knowledge
B. Data – Information – Knowledge – Wisdom
C. Knowledge – Wisdom – Information – Data
D. Information – Data – Knowledge – Wisdom

Answer: B

IT-Prüfungen EX0-117 ITIL Foundation (syllabus 2011) https://www.it-pruefungen.ch/EX0-117.htm

QUESTION NO: 4
At which stage of the service lifecycle should the processes necessary to operate a new service be defined?

A. Service design: Design the processes
B. Service strategy: Develop the offerings
C. Service transition: Plan and prepare for deployment
D. Service operation: IT operations management

Answer: A
QUESTION NO: 5
Why are public frameworks, such as 1TIL, attractive when compared to proprietary knowledge?

A. Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often
undocumented
B. Public frameworks are always cheaper to adopt
C. Public frameworks are prescriptive and tell you exactly what to do
D. Proprietary knowledge has been tested in a wide range of environments

Answer: A

EX0-117 Prüfungsfragen ITIL Foundation (syllabus 2011) www.it-pruefungen.ch

EX0-116 Prüfungsvorbereitung

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EX0-116 Prüfungsvorbereitung, EX0-116 Braindump deutsch EXIN Cloud Computing Foundation www.it-pruefungen.ch

QUESTION NO: 1
What is a specific feature of Network Attached Storage (NAS)?

A. NAS presents data to the user as if it is stored on a file server
B. NAS uses the file system of the client computers.
C. The NAS operating system does not provide security features.
D. With NAS the file system is managed by the servers storing the data.

Answer: A

QUESTION NO: 2
What is OpenID used for?

A. to connect to multiple web-sites without using a password
B. to identify yourself in dealing on-line with government agencies
C. to pay on-line via your own bank account
D. to use one account to sign in to multiple web sites

Answer: D

IT-Prüfungen EX0-116 EXIN Cloud Computing Foundation  https://www.it-pruefungen.ch/EX0-116.htm

QUESTION NO: 3
How can moving to Cloud computing increase user satisfaction?

A. by accomplishing quick and efficient release of applications
B. by increasing the access to information available on the Internet
C. by moving internal systems with performance problems to the Cloud
D. by passing problems with applications to the Cloud provider

Answer: A

QUESTION NO: 4
Why became the Ethernet standard popular for Local Area Networks (LANs)?

A. because the Ethernet standard was fastest
B. because the Ethernet standard was released for general use
C. because the Ethernet standard was suitable for mainframes
D. because the Ethernet standard was used by the largest vendor

Answer: B

EX0-116 Prüfungsfragen EXIN Cloud Computing Foundation www.it-pruefungen.ch

QUESTION NO: 5
What is an example of the use of location information?

A. to determine the user’s native language
B. to determine whether the user is connected via a mobile platform
C. to provide advertisements for local restaurants, determined by GPS
D. to provide the correct version of the application for the user’s operating system

Answer: C

EX0-105 Prüfungsfragen, EX0-105 Examensfragen

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EX0-105 Prüfungsfragen, EX0-105 Examensfragen Information Security Foundation based on ISO/IEC 27002 (ICND2 v3.0) www.it-pruefungen.ch

QUESTION NO: 1
You are the owner of the courier company SpeeDelivery. You employ a few people who, while waiting to make a delivery, can carry out other tasks. You notice, however, that they use this time to send and read their private mail and surf the Internet. In legal terms, in which way can the use of the Internet and e-mail facilities be best regulated?

A. Installing an application that makes certain websites no longer accessible and that filters attachments in e-mails
B. Drafting a code of conduct for the use of the Internet and e-mail in which the rights and
obligations of both the employer and staff are set down
C. Implementing privacy regulations
D. Installing a virus scanner

Answer: B

QUESTION NO: 2
Why is air-conditioning placed in the server room?

A. In the server room the air has to be cooled and the heat produced by the equipment has to be extracted. The air in the room is also dehumidified and filtered.
B. When a company wishes to cool its offices, the server room is the best place. This way, no office space needs to be sacrificed for such a large piece of equipment.
C. It is not pleasant for the maintenance staff to have to work in a server room that is too warm.
D. Backup tapes are made from thin plastic which cannot withstand high temperatures.
Therefore, if it gets too hot in a server room, they may get damaged.

Answer: A

Prüfungsvorbereitung EX0-105 Studienmaterial deutsch Information Security Foundation based on ISO/IEC 27002  https://www.it-pruefungen.ch/Ex0-105.htm

QUESTION NO: 3
Who is authorized to change the classification of a document?

A. The author of the document
B. The administrator of the document
C. The owner of the document
D. The manager of the owner of the document

Answer: C

QUESTION NO: 4
The company Midwest Insurance has taken many measures to protect its information. It uses an Information Security Management System, the input and output of data in applications is validated, confidential documents are sent in encrypted form and staff use tokens to access information systems. Which of these is not a technical measure?

A. Information Security Management System
B. The use of tokens to gain access to information systems
C. Validation of input and output data in applications
D. Encryption of information

Answer: A

IT-Prüfungen EX0-105 Information Security Foundation based on ISO/IEC 27002 www.it-pruefungen.ch

QUESTION NO: 5
What is an example of a physical security measure?

A. A code of conduct that requires staff to adhere to the clear desk policy, ensuring that
confidential information is not left visibly on the desk at the end of the work day
B. An access control policy with passes that have to be worn visibly
C. The encryption of confidential information
D. Special fire extinguishers with inert gas, such as Argon

Answer: D

Prüfungsvorbereitung auf EX0-101

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Prüfungsvorbereitung auf EX0-101 Studienmaterial deutsch ITIL Foundation v.3 www.it-pruefungen.ch

QUESTION NO: 1

Which one of the following is the BEST description of a service request?

A. A request from a user for information, advice or for a standard change
B. Anything that the customer wants and is prepared to pay for
C. Any request or demand that is entered by a user via a self-help web-based interface
D. Any request for change (RFC) that is low-risk and which can be approved by the change manager without a change advisory board (CAB) meeting

Answer: A

QUESTION NO: 2

Which process includes business, service and component sub-processes?

A. Capacity management
B. Incident management
C. Service level management
D. Financial management

Answer: A

QUESTION NO: 3

At which stage of the service lifecycle should the processes necessary to operate a new service be defined?

A. Service design: Design the processes
B. Service strategy: Develop the offerings
C. Service transition: Plan and prepare for deployment
D. Service operation: IT operations management

Answer: A

IT-Prüfungen EX0-101 ITIL Foundation v.3 https://www.it-pruefungen.ch/EX0-101.htm

QUESTION NO: 4

Which process is involved in monitoring an IT service and detecting when the performance drops below acceptable limits?

A. Service asset and configuration management
B. Event management
C. Service catalogue management
D. Problem management

Answer: B

QUESTION NO: 5

Which one of the following do major incidents require?

A. Separate procedures
B. Less urgency
C. Longer timescales
D. Less documentation

Answer: A

EX0-101 Prüfungsfragen ITIL Foundation v.3 www.it-pruefungen.ch

QUESTION NO: 6

Which one of the following contains information that is passed to service transition to enable the implementation of a new service?

A. A service option
B. A service transition package (STP)
C. A service design package (SDP)
D. A service charter

Answer: C

EX0-100 IT-Prüfungen, EX0-100 zertifizierung

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EX0-100 IT-Prüfungen, EX0-100 zertifizierung ITIL foundation certificate in it service management(exin) www.it-pruefungen.ch

QUESTION NO: 1
Where are the statuses of changes recorded?

A. in the Configuration Management Database (CMDB)
B. in the Known Error database
C. in the Change database
D. in the Definitive Software Library (DSL)

Answer: A

QUESTION NO: 2
Where are activities documented with the aim of improving an IT service?

A. Service Improvement Program (SIP)
B. Service Quality Plan (SQP)
C. Service Level Agreement (SLA)
D. Service Catalogue

Answer: A

EX0-100 Prüfungsfragen, EX0-100 Examensfragen ITIL foundation certificate in it service management(exin) (ICND2 v3.0) https://www.it-pruefungen.ch/EX0-100.htm

QUESTION NO: 3
Which data, for a new Configuration item (CI), is recorded in the Configuration Management Database (CMDB)?

A. the Request for Change number for the Configuration Item
B. the impact of the Configuration Item
C. repairs to the Configuration Item
D. the relationship to other Configuration Items

Answer: D

QUESTION NO: 4
Information and Communication Technologies (ICT) includes both Asset Management and
Configuration Management. What is the difference between Asset Management and Configuration Management?

A. Configuration Management makes an inventory of the Configuration Items and Asset
Management registers them.
B. Asset Management focuses exclusively on the book value and Configuration Management on the status of Configuration Items.
C. Configuration Management is a component of Asset Management, so there are no differences between them.
D. Asset Management monitors aspects such as depreciation and Configuration Management monitors aspects such as the relationships between the Configuration Items.

Answer: D

Prüfungsvorbereitung Studienmaterial EX0-100 deutsch ITIL foundation certificate in it service management(exin) www.it-pruefungen.ch

QUESTION NO: 5
When an organization decides to control the flow of incident information within the IT organization, which ITIL process would it be putting in place?

A. Incident Management
B. Problem Management
C. Change Management
D. Availability Management

Answer: A

EX0-002 Prüfungsfragen, EX0-002 Examensfragen

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EX0-002 Prüfungsfragen, EX0-002 Examensfragen PRINCE2 Foundation – Exam (ICND2 v3.0) www.it-pruefungen.ch

Q1
When considering risks, which describes an opportunity in a project?

A. An uncertain event that could have a negative impact on objectives
B. An uncertain event that could have a favourable impact on objectives
C. An event that has occurred resulting in a negative impact on objectives
D. An event that has occurred resulting in a favourable impact on objectives

Answer: B

Q2
Which of the following statements about lines of authority and reporting are true?

1, The Project Manager has day-to-day control for a management stage within the limits laid,

2. If a Team Manager forecasts a deviation beyond Work Package tolerances, this should be referred to the Project Manager down by the Project Board.

A. Only 1 is true
B. Only 2 is true
C. Both 1 and 2 are true
D. Neither 1 or 2 are true

Answer: C

Q3
Which may be funded from a risk budget?

A. Corrections due to off-specifications
B. Impact analysis of requests for change
C. Implementation of a fallback plan
D. Preparation of the Risk Management Strategy

Answer: C

Prüfungsvorbereitung Studienmaterial EX0-002 deutsch PRINCE2 Foundation – Exam https://www.it-pruefungen.ch/EX0-002.htm

Q4
What is the first task of product-based planning?

A. Produce the Initiation Stage Plan
B. Write the Project Product Description
C. Identify dependencies
D. Create the product breakdown structure

Answer: B

Q5
How many tasks does the product-based planning technique describe?

A. One
B. Two
C. Three
D. Four

Answer: D

IT-Prüfungen EX0-002 PRINCE2 Foundation – Exam www.it-pruefungen.ch