QUESTION NO: 1
Where are the statuses of changes recorded?

A. in the Configuration Management Database (CMDB)
B. in the Known Error database
C. in the Change database
D. in the Definitive Software Library (DSL)

Answer: A

QUESTION NO: 2
Where are activities documented with the aim of improving an IT service?

A. Service Improvement Program (SIP)
B. Service Quality Plan (SQP)
C. Service Level Agreement (SLA)
D. Service Catalogue

Answer: A

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QUESTION NO: 3
Which data, for a new Configuration item (CI), is recorded in the Configuration Management Database (CMDB)?

A. the Request for Change number for the Configuration Item
B. the impact of the Configuration Item
C. repairs to the Configuration Item
D. the relationship to other Configuration Items

Answer: D

QUESTION NO: 4
Information and Communication Technologies (ICT) includes both Asset Management and
Configuration Management. What is the difference between Asset Management and Configuration Management?

A. Configuration Management makes an inventory of the Configuration Items and Asset
Management registers them.
B. Asset Management focuses exclusively on the book value and Configuration Management on the status of Configuration Items.
C. Configuration Management is a component of Asset Management, so there are no differences between them.
D. Asset Management monitors aspects such as depreciation and Configuration Management monitors aspects such as the relationships between the Configuration Items.

Answer: D

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QUESTION NO: 5
When an organization decides to control the flow of incident information within the IT organization, which ITIL process would it be putting in place?

A. Incident Management
B. Problem Management
C. Change Management
D. Availability Management

Answer: A