QUESTION NO: 1
Which role is responsible for carrying out the activities of a process?

A. Process owner
B. Change manager
C. Service manager
D. Process practitioner

Answer: D

EX0-001 Prüfungsfragen, EX0-001 Examensfragen ITIL Foundation (syllabus 2011) Exam (ICND2 v3.0) https://www.it-pruefungen.ch/EX0-001.htm

QUESTION NO: 2
Which process or function is responsible for monitoring activities and events in the IT
infrastructure?

A. Service level management
B. IT operations management
C. Capacity management
D. Incident management

Answer: B

QUESTION NO: 3
Which of the following options is a hierarchy that is used in knowledge management?

A. Wisdom – Information – Data – Knowledge
B. Data – Information – Knowledge – Wisdom
C. Knowledge – Wisdom – Information – Data
D. Information – Data – Knowledge – Wisdom

Answer: B

IT-Prüfungen EX0-001 ITIL Foundation (syllabus 2011) Exam www.it-pruefungen.ch

QUESTION NO: 4
At which stage of the service lifecycle should the processes necessary to operate a new service be defined?

A. Service design: Design the processes
B. Service strategy: Develop the offerings
C. Service transition: Plan and prepare for deployment
D. Service operation: IT operations management

Answer: A